Shipping policy

Shipping and Delivery

orphicfabric.shop is operated by DYLAN ROSS DEED from Mākara, on the hills west of Wellington. Orders are picked and packed at our Mākara, Wellington address. This page covers processing time, delivery estimates and what to do if a parcel goes astray.

Order processing: 1-3 business days

Orders are prepared on business days, Monday to Friday, excluding New Zealand public holidays. Your order is processed within 1-3 business days. Orders placed after 2:00 p.m. New Zealand time, or at the weekend, begin processing on the next business day.

Delivery estimate: up to 15 business days

Once dispatched, most parcels arrive within 15 business days. Rural delivery, outlying addresses and international destinations can take longer, and courier networks slow down around public holidays. The estimate is not a guaranteed date, but if your order is running late we will tell you.

Shipping is charged by distance

The delivery charge is estimated from the delivery address and the distance the parcel travels, together with its size and weight. The amount is calculated and displayed at checkout before you pay, so there is no surprise afterwards. Parcels sent to more distant addresses cost more to ship than parcels sent nearby.

Tracking

We email a dispatch confirmation with a tracking number as soon as the parcel leaves us. The first carrier scan can take up to 24 hours to appear. If the tracking has not moved for five business days, get in touch and we will chase it with the carrier.

Damaged or lost parcels

Damaged on arrival: contact us within 48 hours of delivery with photographs and we replace or refund the item.
Not delivered: contact us within 7 days of the expected delivery date and we open a trace with the carrier.

Delivery addresses

Please check the address before you order. We can usually change it before dispatch, so email us straight away. If a parcel comes back to us because the address was wrong or delivery was refused, we will contact you to arrange reshipment and any further shipping charge.