Contact Information

Enquiries are answered by the same small team that packs the orders, so you are not passed around a call centre.

DYLAN ROSS DEED

390 Makara Road, Mākara, Wellington, Wellington 6972, New Zealand

• Email: info@orphicfabric.shop
• Phone: +64 6 835 3471

Response times

Emails are answered within one to two business days, Monday to Friday. A question about an order that has already shipped is answered fastest when you include the order number and, where relevant, photographs of the item.

Returns and warranty questions

For a return, a damaged parcel or a fault, email info@orphicfabric.shop with your order number. Returns are handled under our Returns and Refunds page and we send return instructions before anything is shipped back to us.

Postal address

DYLAN ROSS DEED
390 Makara Road, Mākara, Wellington, Wellington 6972, New Zealand

Business hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Orders placed outside those hours are processed on the next business day, inside our 1-3 business day processing window.