Refund policy

Returns and Refunds

orphicfabric.shop is operated by DYLAN ROSS DEED from Mākara, on the hills west of Wellington. This page explains how returns and refunds work for orders placed on this website, and how they sit beside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

30 days to change your mind

You have 30 calendar days from the day the last item in your order arrives to ask for a return. Items must come back unused, with the box, cables, manuals and any protective film still in place. Each item is unpacked, run for a few hours and then packed again by hand, so what you receive is what we handled.

Damaged in transit: tell us within 48 hours

Please open the parcel and check the contents as soon as it arrives. If something is broken or damaged in transit, contact us within 48 hours of delivery with the order number and photographs of the item and the carton. We arrange a replacement or a refund and cover the return freight.

Parcel not delivered: tell us within 7 days

If the tracking has stopped moving, or the parcel never reaches you, contact us within 7 days of the expected delivery date. We open a trace with the carrier, and once the parcel is confirmed lost we send a replacement or refund the order in full.

How to start a return

Email info@orphicfabric.shop with your order number, the item and the reason. We reply with return instructions, normally within one business day. Please wait for those instructions before sending anything back so the parcel can be tracked.

Refunds

Once the returned item has been checked in we email you the outcome. Approved refunds go back to the original payment method within 5 business days of approval, and your bank may take a few more days to post the credit. We refund the item price plus the standard delivery charge; an upgraded delivery service and the cost of sending the return back are not refunded unless the item was faulty, damaged or not what you ordered.

What cannot be returned

Gift cards, items that have been used or installed, items damaged by misuse or accident, and anything marked as a final sale cannot be returned. None of this affects your rights where an item is faulty or not as described.